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Norton Premium Antivirus Software

Free security for up to 10 devices when you take EE Home Broadband
Norton Security Premium

The new Norton Security Premium protects you on the many ways you connect - from your PCs, Macs®, smartphones and tablets.

Worth £79.99 but free for a year with EE


Online Protection

Help keep your devices safe from viruses, spyware, malware and other threats, without slowing them down.

PC Backup

25GB of secure PC* cloud backup to store important documents, photos etc.

Mobile Device Protection

Remote Locate, Lock, Wipe, Scream Alarm, SIM Card Lock features to help keep information on your Android mobile device safe.

Contacts Back Up & Restore

Save contacts from your Android, iOS devices so you can easily restore them if lost or deleted or if you are changing devices.

Call Blocker

Lets you block calls to your Android phone from specific, anonymous, or unknown numbers.

Automatic Updates

Seamless updates over the web help keep you safe and one step ahead of new threats.

Easy to Install
Your digital life can be complex, so it should be easy to get your stuff protected.
  • Just scroll to the bottom of this page. Once you are an EE customer and your Broadband has been activated, come back to this page, scroll down and you will see the words 'Register & Download' at the bottom of the page. Alternatively, just go to Help and follow our simple step-by-step guide.
  • You will need to register with Norton and create an account. This will involve adding your payment details. You won't be charged for the first year's subscription to Norton Security Premium. You will get a half-price discount on the following year's subscription.
  • Once you've created an account, Norton Security Premium will be ready to download on the device you used to create an account. To add Norton Security Premium to more devices, simply select 'Add Device'.


The smartphone in your hand, the tablet and Mac® in your bag and the PC on your desk. All covered.


  • Insight identifies the files and applications that are safe or dangerous using the combined feedback of more than 175 million Norton users to identify incoming threats and proactively avert them
  • Cloud storage with 25GB of secure cloud storage for your PC
  • SONAR Behavioral Protection detects the signs that a file is dangerous in order to proactively protect you from new threats.
  • Safe Web for Facebook scans your Facebook Wall and News Feed for links to unsafe sites.
  • Always Up-to-Date automatically downloads and installs when you are not using your PC so important product and feature updates are ready when you are.
  • Download Insight prevents you from downloading files from websites that have a low reputation score within the Norton user community.
  • Insight + Optimized File Copy speeds up scan times by identifying safe files and only scanning unknown files.


  • Essential Online Protection helps keep your Mac safe from viruses, spyware and other threats, even if they come from PCs - without slowing it down.
  • Vulnerability Protection updates daily to defend against threats that can infect your Mac through gaps in the operating system or other applications.
  • Location Awareness lets you adjust your level of protection depending upon where you're using your Mac - at home, the office, the local coffee shop or on the road.
  • Mac Application Controls allows you to control how your Mac applications connect to the Internet, who can connect to your Mac and what they can do and see.
  • Daily Protection Updates run in the background to protect your Mac from new, late-breaking threats.


  • Mobile Device Support protects multiple Android smartphones and tablets, as well as iPhones and iPads.
  • App Advisor powered by Norton™ Mobile Insight automatically checks and lets you remove Android apps and app updates that have potential privacy risks, intrusive behavior and high battery or data usage.
  • Anti-Malware powered by Norton™ Mobile Insight automatically scans downloaded Android apps and app updates for malicious apps and lets you remove them.
  • Remote Locate pinpoints your lost or stolen Android or iOS phone or tablet on a map to help you find it fast.
  • Lost Notice lets you send a customized message to anyone who finds your missing Android device, so you can make arrangements to get it back.
  • Sneak Peek uses the built-in webcam to take a photo of anyone using your Android device, using the front-facing camera once you list it lost or stolen.
  • Scream Alarm remotely sets off an alarm, so you can quickly locate your missing iPhones, iPads or Androids.
  • SD Card Scanning lets you automatically scan Secure Digital (SD) memory cards for threats when they're plugged into an Android device.
  • Norton Community Watch collects information volunteered by millions of Norton users to spot new threats faster, identify safe files and provide stronger, more efficient protection for your Android device.
  • Breaking Threats

System requirements

Windows Operating Systems

  • Microsoft Windows XP (all 32-bit versions) with Service Pack 3 (SP 3) or later
  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later
  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
  • Norton Security includes all of its protection features while browsing in the Windows 8 desktop. Internet Explorer-specific protection such as Norton Safe Web, Antiphishing, Scam Insight Safe Search and Identity Safe are not available when using browser apps on the Windows 8 Start screen.
  • Microsoft Windows 10 (all versions). Edge browser not supported.

Mac Operating Systems

  • Current and previous two versions of Mac OS X. Password Management feature not supported.
  • Norton Family and Norton Family Premier features not supported.

Android Operating Systems

  • Android 2.3 or later. Must have Google Play app installed.
  • Android 4 or later required for Norton Family Premier Android app.

iOS Operating Systems

  • iOS 7 or later
  • Norton Family and Norton Family Premier features not supported.
Switching to EE Broadband

What does it take to switch to EE?

Enter your postcode in our availability checker to check the speeds available to your home, choose your plan, enter your details and we'll take care of the rest.

Will I be able to keep my existing landline number?

You can usually keep your landline number. If you provide us with your existing landline number when you're completing your order, we'll let you know.

What if I need a new phone line?

If you need a new phone line, we'll let you know while you're making your order, and you can request an appointment for an engineer to install one. We'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.

How long will it take for my router to arrive?

Your new router and Quick Start Guide will arrive by post before your broadband switches to EE. And you won't need to wait in for a delivery as our Bright Box and Smart Hub routers have been designed to fit through most letterboxes.

How do I get help with my broadband?

Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited home broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

Broadband from EE - Offers & Legals

These introductory offers are available to customers joining EE broadband for the first time. Offers are not transferable. All plans have 24 month minimum terms, are for consumers only and are subject to credit check and availability. All charges assume online billing. £50 charge applies if a new phone line is required. See our full terms at ee.co.uk/terms.

Equipment: You own the router (and Apple 4K TV box, if applicable) 14 days after activation of your broadband service. If you choose to cancel within the 14 days, you will be required to return any equipment received and may have to cover the cost of return.

Out of contract broadband prices: From month 19 the monthly prices will be - Standard Broadband £32; Fibre £37; Fibre Plus £42; Fibre Max 1 £49; Fibre Max 2 £54.

Broadband and Apple TV 4K with BT Sport: Standard Broadband £35 a month, £47 a month from month 19; Fibre £39, £52 a month from month 19; Fibre Plus £42, £57 a month from month 19; Fibre Max 1 £51, £64 a month from month 19; Fibre Max 2 £58, £69 a month from month 19.

Average speeds: based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed and see whether you can get our Fibre and Fibre Max plans using the post code checker above.

Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019).

Data Boost: 5GB available to: (1) new and existing pay monthly phone customers on a SIM plan (minimum 12 month term), (2) new and existing customers on a 4G pay monthly phone plan who sign up to Standard, Fibre or Fibre Plus Broadband, or 4GEE Home (3) new and existing customers on a 5G pay monthly phone plan who sign up to Standard broadband. 20GB available to: (1) new and existing customers on a 4G pay monthly phone plan who sign up to Fibre Max Broadband (2) new and existing customers on a 5G pay monthly phone plan who sign up to Fibre, Fibre Plus or Fibre Max Broadband, or 4GEE Home. 5GB/20GB boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 day SIM plans or non-lead sharer plans. You’ll lose the data boost if you cancel your home broadband plan or pay monthly phone plan or switch to a 30-day SIM plan. You will lose the 20GB boost if you move to a SIM plan or a non-Fibre Max Broadband plan. To retain your data boost when you upgrade or change your pay monthly phone plan, your home broadband plan must still be active, and you must be moving to or remaining on a pay monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.

Apple TV 4K with BT Sport: Available to EE pay monthly mobile and 12 and 24 month SIM plan customers signing up to a new broadband plan. If you cancel your pay monthly mobile plan your access to BT Sport will continue while you remain on your current broadband plan. Your access may be temporarily disrupted when your mobile service ceases. If you have BT Sport as an add-on or a Swappable on a Smart Plan, it will be removed from your account. Not all content is available in 4K or 4K HDR. HDR compatible device required. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atomos-capable devices. Third party subscriptions may be required to access some content.

BT Sport: Initial registration must be carried out on a smartphone containing an EE SIM. Devices must use at least Android 4.1, Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. After registration your BT ID can be used to access BT Sport on your Apple 4K TV and other compatible devices. Stream on up to two compatible devices simultaneously. You’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available on the BT Sport app may change from time to time. When you download and use the BT Sport app on a mobile device, you will use data that may decrement from your price plan’s inclusive allowance.

Calls: Our broadband plans do not come with inclusive calls as standard. You can choose to purchase one of our range of calling add-ons: anytime calls to UK landlines, anytime calls to UK landlines and mobiles; or anytime UK and International calls. If you do not purchase a calling add-on, then any calls you make will be charged at our standard call rates, which can be found in our price guide at ee.co.uk/homepricing. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling. If you have an active calling add-on and call 0845 or 0870 numbers at any time, we’ll cover the cost of the EE access charge. All calls are rounded up to the nearest minute, excluding fixed fee calls, those that are free, or for calls to service number. Our calls are for normal person-to-person use from your landline and are subject to your acceptance of our Network Terms. We monitor use in accordance with those terms; if you appear to be using our services for improper purposes, we reserve the right to monitor your usage and/or suspend or terminate your service.

Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £34.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.

Early cancellation credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.

The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. For customers joining in March 2021, the first increase of the monthly plan price will take place on or after 31st March 2022. All other charges will increase on or after 31st March 2021 and then annually. See ee.co.uk/increase for details.

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