Will I be able to keep my existing phone number?
You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.
How long will it take for my Bright Box router to arrive?
Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. You won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.
|Bright Box 1 dimensions||29.5cm x 4cm x 16.5cm (L x D x B)|
|Smart Hub dimensions||24.2 x 15.8 x 7.3 (cm)|
Getting you up and running
You will receive your easy to follow set up guides with our award winning Bright Box router.
What if I need a new phone line?
If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £30 will be added to your first bill.
Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.
Is the broadband data allowance really unlimited?
Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.