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With Norton Family and EE Broadband.
Norton Family

Helping kids experience the good stuff on the web, while protecting them from the bad

  • Features
  • System Requirements

Safe & sound

The internet is a great social and educational tool for children, but their rich online lives and wide networks can also expose them to hidden temptations and dangers. That's where Norton™ Family comes in...

A tool that's been designed to help you keep your children safe online, Norton™ Family lets you establish sensible, age-appropriate parameters for your kids' online activity.

Easy as 1, 2, 3...

  1. Create your Norton™ Family account
  2. Download Norton™ Family onto all your PCs, Android mobile phones or tablets. There is no limit on the number of devices you can download this on.
  3. Assign a User Name and Date of Birth for each user and allocate users for each device. Age-related default settings will be configured automatically: to personalise settings, simply log into the Norton™ Family Centre.

Norton™ Family

  • Easy to set up, with default settings based on your children's ages
  • Prevents access to inappropriate online content
  • Shows you how your children represent themselves on social networks*
  • Lets you prevent your children from sharing sensitive personal information online*
  • Helps you manage their computer time*.

*Features only available for PC.

Norton™ Family is available for PC, Android smartphones and tablets. It is simple to set up and free and now you can try Norton™ Family Premier free for 30 days. At the end of 30 days your subscription will revert to Norton Family unless you choose to subscribe to Norton™ Family Premier.

Why not get it now? You will see the sign up link here when you are connected to the internet using EE Broadband network.

Find out more about how EE are helping keep children safe on the internet here

Norton™ Premier

Norton™ Family Premier gives you added peace of mind through Mobile App, Text Message and Location Supervision. As an EE customer, you can get Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

To see how Norton™ Family Premier compares with Norton TM Family, click on the Sign up button below when you are connected to the internet using EE Broadband network and then click on Norton Family Premier.

To get Norton™ Family Premier, simply sign up from the link below when you are connected to the internet using EE Broadband network. After your free 30-day trial, you can choose to subscribe to Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

The following are the recommended system requirements to install the Norton™ Family client or app and to use Norton™ Family:

Microsoft Windows Requirements

Operating Systems Supported

Norton™ Family for Windows is supported on the following operating systems:

  • Microsoft Windows 8 or later (32-bit and 64-bit)*
  • Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  • Microsoft Windows Vista (32-bit and 64-bit, Service Pack 1 or later) Home Basic/Home Premium/Ultimate/Business
  • Microsoft Windows XP (32-bit only, Service Pack 2 or later) Home/Pro/Media Center Edition (2005 and above)
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Windows:

  • 300-MHz or higher processor
  • 512 MB of RAM (256 MB minimum)
  • 100 MB of available hard disk space
Browser Support

Norton™ Family client for Windows supports the following browsers in Microsoft Windows:

  • Microsoft Internet Explorer 7.0 or later1 (32-bit only)
  • Mozilla Firefox1,2 (32-bit only)
  • Google Chrome1,2

Norton™ Family does not support Microsoft Windows XP 64-bit version.

* Does not support Metro browser.
1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Windows. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Macintosh
Requirements

Operating Systems Supported

Norton™ Family for Mac is supported on the following operating systems:

  • Mac OS X 10.7
  • Mac OS X 10.8
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Mac:

On Macs with OS X 10.7 or OS X 10.8:

  • IntelCore 2 Duo Processor
  • 2 GB of RAM
  • 200 MB of available hard disk space
Browser Support

Norton™ Family can be accessed using the following browsers:

On Macs with OS X 10.7 or OS X 10.8, Norton™ Family monitors and records each kids Web, and social networking activities on the following browsers:

  • Mozilla Firefox 1,2 (32-bit only)
  • Safari 5.1 or later

Safari 5.1 and later versions support Web Monitoring and Web Blocking only. Monitoring of personal information, social networking, search and video are not supported at this time.

1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Mac. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Android Requirements

Android™ Mobile Devices
  • Android v2.2 to v4.2.
  • 550 MHz processor
  • 256 MB of RAM
  • 4 MB of available disk space
Browser Support
  • Android Browser
  • Chrome for Android version 18.0.1025123 and higher
  • Norton Identity Safe Browser
  • Kindle Silk browser on Kindle Fire tablets
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Switching to EE Broadband

What does it take to switch to EE?

Enter your postcode in our availability checker to check the speeds available to your home, choose your plan, enter your details and we'll take care of the rest.

Will I be able to keep my existing landline number?

You can usually keep your landline number. If you provide us with your existing landline number when you're completing your order, we'll let you know.

What if I need a new phone line?

If you need a new phone line, we'll let you know while you're making your order, and you can request an appointment for an engineer to install one. We'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.

How long will it take for my router to arrive?

Your new router and Quick Start Guide will arrive by post before your broadband switches to EE. And you won't need to wait in for a delivery as our Bright Box and Smart Hub routers have been designed to fit through most letterboxes.

How do I get help with my broadband?

Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited home broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

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Broadband from EE - Offers & Legals

These introductory offers are available to customers joining EE broadband for the first time. Offers are not transferable. All plans have 18 month minimum terms, are for consumers only and are subject to credit check and availability. All charges assume online billing. £50 charge applies if a new phone line is required. See our full terms at ee.co.uk/terms.

Equipment: You own the router (and Apple 4K TV box, if applicable) 14 days after activation of your broadband service. If you choose to cancel within the 14 days, you will be required to return any equipment received and may have to cover the cost of return.

Out of contract broadband prices: From month 19 the monthly prices will be - Standard Broadband £32; Fibre £37; Fibre Plus £42; Fibre Max 145 £49; Fibre Max 300 £54.

Broadband and Apple TV 4K with BT Sport: Standard Broadband £35 a month, £47 a month from month 19; Fibre £39, £52 a month from month 19; Fibre Plus £42, £57 a month from month 19; Fibre Max 145 £51, £64 a month from month 19; Fibre Max 300 £58, £69 a month from month 19.

Average speeds: based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed and see whether you can get our Fibre and Fibre Max plans using the post code checker above.

Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019).

Data Boost: 5GB available to: (1) new and existing pay monthly phone customers on a SIM plan (minimum 12 month term), (2) new and existing customers on a 4G pay monthly phone plan who sign up to Standard, Fibre or Fibre Plus Broadband, or 4GEE Home (3) new and existing customers on a 5G pay monthly phone plan who sign up to Standard broadband. 20GB available to: (1) new and existing customers on a 4G pay monthly phone plan who sign up to Fibre Max Broadband (2) new and existing customers on a 5G pay monthly phone plan who sign up to Fibre, Fibre Plus or Fibre Max Broadband, or 4GEE Home. 5GB/20GB boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 day SIM plans or non-lead sharer plans. You’ll lose the data boost if you cancel your home broadband plan or pay monthly phone plan or switch to a 30-day SIM plan. You will lose the 20GB boost if you move to a SIM plan or a non-Fibre Max Broadband plan. To retain your data boost when you upgrade or change your pay monthly phone plan, your home broadband plan must still be active, and you must be moving to or remaining on a pay monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.

Apple TV 4K with BT Sport: Available to EE pay monthly mobile and 12 and 24 month SIM plan customers signing up to a new broadband plan. If you cancel your pay monthly mobile plan your access to BT Sport will continue while you remain on your current broadband plan. Your access may be temporarily disrupted when your mobile service ceases. If you have BT Sport as an add-on or a Swappable on a Smart Plan, it will be removed from your account. Not all content is available in 4K or 4K HDR. HDR compatible device required. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atomos-capable devices. Third party subscriptions may be required to access some content.

BT Sport: Initial registration must be carried out on a smartphone containing an EE SIM. Devices must use at least Android 4.1, Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. After registration your BT ID can be used to access BT Sport on your Apple 4K TV and other compatible devices. Stream on up to two compatible devices simultaneously. You’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available on the BT Sport app may change from time to time. When you download and use the BT Sport app on a mobile device, you will use data that may decrement from your price plan’s inclusive allowance.

Calls: Our broadband plans do not come with inclusive calls as standard. You can choose to purchase one of our range of calling add-ons: anytime calls to UK landlines, anytime calls to UK landlines and mobiles; or anytime UK and International calls. If you do not purchase a calling add-on, then any calls you make will be charged at our standard call rates, which can be found in our price guide at ee.co.uk/homepricing. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling. If you have an active calling add-on and call 0845 or 0870 numbers at any time, we’ll cover the cost of the EE access charge. All calls are rounded up to the nearest minute, excluding fixed fee calls, those that are free, or for calls to service number. Our calls are for normal person-to-person use from your landline and are subject to your acceptance of our Network Terms. We monitor use in accordance with those terms; if you appear to be using our services for improper purposes, we reserve the right to monitor your usage and/or suspend or terminate your service.

Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £34.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.

Early cancellation credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.

The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details.

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