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Your questions answered

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FAQs
WHAT DO I NEED TO GET EE TV?

To get EE TV, you need a few things:

  • EE Home Broadband - if you're already a customer, you'll need to sign up for a new 18 month contract for EE TV and Home Broadband
  • A pay monthly or pay as you go account with us (EE, Orange or T-Mobile)
  • A TV with a spare HDMI socket or SCART socket
  • A broadband speed of at least 4 megabits per second (4 MBps) - you can check in our guide to testing your broadband speed
  • A TV aerial - rooftop or loft aerials work best. Satellite dishes won't work and a set-top aerial is not recommended
  • To live in a digital TV area with a good signal strength - head over to the coverage checker at digitaluk
Do I need a TV aerial to get EE TV?

Yes, you'll need a working aerial (ideally rooftop) to get your digital TV channels and programme guide.

If you're already getting Freeview via your aerial, then you're probably ok. If you receive the channels below on these specific channel numbers, then you are using the correct type of digital aerial.

  • ITV2 on channel 6
  • Dave on channel 12
  • ITV3 on channel 10
  • Music on channel 18

If you don't have an aerial, we recommend you use an installer registered with either:

How do I check if I have a compatible TV aerial?

A rooftop aerial is not a dish. It's not freesat, Virgin or Sky. Look at some rooftops nearby you and something you see that isn't a satellite dish is probably a rooftop aerial.

Do I need an aerial point in the same room as my EE TV box?

You may be able to get a long aerial cable, but your first thinking should be to put your EE TV box in the room with the aerial point.

What if I live in a block of flats with a communal aerial?

If you already get Freeview, then you're all set. If you can't, it may be that the signal isn't strong enough and you may need to check with your landlord or housing association.

Can I use an indoor or mobile aerial?

You can, although the signal may be too weak to get a good quality picture or the full range of channels.

That said, if you already get good reception from this method then it may still work for your EE TV box.

Do you recommend an aerial signal booster?

Before you try one, there are some other ways to improve your signal. Go to www.digitaluk.co.uk to get some handy tips.

Do I need a TV License to watch EE TV?

Yes.

Do I need an HDMI socket on my TV to get EE TV and what is it?

HDMI stands for High Definition Media Interface. You need an HD Ready TV and that will normally have an HDMI socket on it. You need an HDMI socket on your TV to connect EE TV. You can find at the back or the side of your TV. It looks a bit like a USB port, but wider.

What if I don't have a spare HDMI socket on my TV?

If you don't have an HDMI socket then you can use a SCART cable. Simply tell us when ordering and we'll send you one that fits your EE TV box.

How fast does the speed of my broadband line need to be?

Most of the content you'll watch from day to day uses a Freeview signal and your EE TV's hard drive. Only On Demand content is affected by the speed of your broadband connection.

If you'd like more help, see our guide testing your broadband speed.

Data boost

Available to new and existing Pay Monthly mobile customers who sign up to home broadband plan. Data allowance boosted by 5GB. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You'll lose the data boost if you cancel your broadband. In order to retain your data boost when you upgrade or change your pay monthly plan, your EE home broadband must still be active and you must be moving to an eligible pay monthly plan.

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Discounts and Offers
WHAT OFFERS CAN I GET?

If you're within our network area (you probably are, as it covers 90% of the UK), you'll get our best offers for Fibre and Broadband. To see what's available, enter your landline number and / or your postcode in our Availability Checker.

Are calls included?

All EE packages include landline calls

All our plans include weekend calls to UK landlines beginning 01, 02 & 03 (midnight Friday to midnight Sunday). If you'd also like Anytime calls to UK landlines, 1500 minutes to call UK mobiles, and calls to landlines in 40 countries, you can add these, when your first sign-up to your Fibre or Broadband plan, for an additional £6.50 each month. Calls to landlines in 40 countries: these are calls from your UK landline to landlines in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy incl. Vatican City, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, South Africa, Argentina, Canada (incl. mobiles), Chile, Colombia, USA (incl. mobiles), China, Hong Kong, Japan, Malaysia, Singapore, Turkey, Australia.

Do you want to keep in touch with family and friends abroad - but want to pay less? The International Extra add-on gives you 500 minutes to call from your UK landline to landlines in 42 countries. Plus a 30% discount on calls from your UK landline to all international landlines. It can be added to your plan, when you first sign-up for broadband, for an additional £6.50 each month.

The 500 minutes can be used to call landlines in the following 42 countries: Andorra, Croatia, Gibraltar, Iceland, Monaco, Norway, Russia, San Marino, Switzerland, Morocco, Zambia, Bahamas, Bermuda, Brazil, Costa Rica, Dominican Republic, French Guiana, Guadeloupe, Martinique, Mexico, Panama Republic, Paraguay, Peru, Puerto Rico, Trinidad & Tobago, Uruguay, Venezuela ,Virgin Islands (US), Bahrain, Bangladesh, Brunei, Georgia, India, Indonesia, Israel, Kazakhstan, Macao, Pakistan, South Korea, Taiwan.

Check our phone tariffs for more information.

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What Speeds can I get?
WHAT SPEEDS CAN I GET?

EE Broadband average speeds are up to 17Mb/sec, and our Fibre average speeds are up to 76Mb/sec: to check the speed available to your home, simply enter your landline number and / or postcode in our Availability Checker.

IS THE BROADBAND DATA ALLOWANCE REALLY UNLIMITED?

Yes. Unlimited means unlimited. Customers within our network area on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

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Switching to EE
What does it take to switch to EE?

It couldn't be easier to join us. Simply choose your package online, enter your details and we'll take care of the rest.

Will I be able to keep my existing phone number?

Of course. If you provide us with your existing phone number when you're completing your online order, we'll simply transfer this to EE.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won't need to wait in for a delivery, as the Bright Box has been designed to fit through a standard letterbox.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £60 will be added to your first bill.

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Service
Joining EE Broadband.

We have dedicated teams to help you with any question or query to ensure a smooth transition to your new EE broadband service.

Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

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Legals
Legals

Multi Screen: up to four compatible devices and software required to watch content on devices connected to the set-top box - see our website for compatible devices. EETV app, Flick and Touch Control: download and connect the app to your EE home WiFi. Replay: Activate Replay and select six channels for automatic record. Box won't record between 3am - 5am. Recorded content only kept for maximum 24 hours. Replay excludes HD. Restart: Only on your six Replay channels. Watch recorded content within 24 hours. Restart excludes HD.

Pay line rental in advance

Payment is a one off charge for 12 months or 18 months, paid in advance on your first bill, and paid annually thereafter. Non-refundable.

BROADBAND & TV FROM EE-OFFERS AND PROMOTIONS
Broadband & TV offers

These introductory offers are available to customers joining EE Broadband for the first time. EE TV is now available to all EE Broadband customers.

£10 EE TV, Broadband and Weekend calls for 18 months

This offer is only available for customers living in our network area.

Join our EE TV, Broadband and Weekend calls plan direct with EE and you'll pay only £10 a month for 18 months (18 month contract). We'll apply a £5 discount to your bill each month. After 18 months we'll automatically remove the discount and charge you £15 a month - see our Price Guide for info at ee.co.uk/terms. Offer excludes monthly line rental, which is £17.50 a month on top and calls made outside inclusive allowance. Our standard broadband terms apply, check them out at ee.co.uk/terms.

Prices may go up during your plan.

£16.50 EE TV, Broadband and Anytime mobile calls for 18 months

This offer is only available for customers living in our network area.

Join our EE TV, Broadband and Anytime calls plan direct with EE and you'll pay only £16.50 a month for 18 months (18 month contract). We'll apply a £5 discount to your bill each month. After 18 months we'll automatically remove the discount and charge you £21.50 a month - see our Price Guide for info at ee.co.uk/terms. Offer excludes monthly line rental, which is £17.50 a month on top and calls made outside inclusive allowance. Our standard broadband terms apply, check them out at ee.co.uk/terms.

Prices may go up during your plan.

Fibre offers

For all our Fibre plans, how fast your Fibre Broadband will be will depend on a couple of things; firstly, how far you are from the nearest street cabinet that connects you to our network; and secondly, how many other people are using the network at the same time as you.

£15 Fibre (EE TV, 38Mb/s & Weekend calls) for 18 months + Half price connection

Offer available to new home broadband customers only. Consumer plans only.

Join an EE TV, Fibre 38Mb/s and Weekend calls plan direct from EE and you'll only pay £15 a month for the first 18 months. We'll apply a £6 discount to your bill each month. After 18 months we'll automatically remove the discount and charge you £21 a month from month 19, see our price guide for info ee.co.uk/terms. 18 month minimum term applies. Offer excludes monthly line rental which is £17.50 a month on top and calls made outside inclusive allowance. Our fibre broadband terms apply, check them out at ee.co.uk/terms.

We'll also apply a £25 discount to your connection charge – so you'll pay just £25 (usually £50). You'll see a credit on your first bill reflecting the full connection discount.

Prices may go up during your plan.

£21.50 Fibre (EE TV, 38Mb/s & Anytime calls) for 18 months + Half price connection

Offer available to new home broadband customers only. Consumer plans only.

Join an EE TV, Fibre 38Mb/s and Anytime calls plan direct from EE and you'll only pay £21.50 a month for the first 18 months. We'll apply a £6 discount to your bill each month. After eighteen months we'll automatically remove the discount and charge you £27.50 a month from month 19, see our price guide for info ee.co.uk/terms. 18 month minimum term applies. Offer excludes monthly line rental which is £17.50 a month on top and calls made outside inclusive allowance. Our fibre broadband terms apply, check them out at ee.co.uk/terms.

We'll also apply a £25 discount to your connection charge – so you'll pay just £25 (usually £50). You'll see a credit on your first bill reflecting the full connection discount.

Prices may go up during your plan.

£20 Fibre Plus(76Mb/s) & Weekend calls) for 18 months + Half price connection

Offer available to new home broadband customers only. Consumer plans only.

Join an EE TV, Fibre 76Mb/s and Weekend calls plan direct from EE and you'll only pay £20 a month for the first 18 months. We'll apply a £7 discount to your bill each month. After 18 months we'll automatically remove the discount and charge you £27 a month from month 19, see our price guide for info ee.co.uk/terms. 18 month minimum term applies. Offer excludes monthly line rental which is £17.50 a month on top and calls made outside inclusive allowance. Our fibre broadband terms apply, check them out at ee.co.uk/terms.

We'll also apply a £25 discount to your connection charge – so you'll pay just £25 (usually £50). You'll see a credit on your first bill reflecting the full connection discount.

Prices may go up during your plan.

£26.50 Fibre Plus(76Mb/s & Anytime calls) for 18 months + Half price connection

Offer available to new home broadband customers only. Consumer plans only.

Join an EE TV, Fibre 76Mb/s and Anytime calls plans direct from EE and you'll only pay £26.50 a month for the first 18 months. We'll apply a £7 discount to your bill each month. After 18 months we'll automatically remove the discount and charge you £33.50 a month from month 19, see our price guide for info ee.co.uk/terms. 18 month minimum term applies. Offer excludes monthly line rental which is £17.50 a month on top and calls made outside inclusive allowance. Our fibre broadband terms apply, check them out at ee.co.uk/terms.

We'll also apply a £25 discount to your connection charge – so you'll pay just £25 (usually £50). You'll see a credit on your first bill reflecting the full connection discount.

Prices may go up during your plan.

Need help? Call 0844 873 8586

New to EE Broadband

Joining EE Broadband

Buy online or Call 0800 079 5112

Got a Mobile Phone Query

If you would like to speak to someone about mobile broadband or a dongle or if you are calling about your mobile.

Get Help or Call 150 from your mobile phone

Already got EE Broadband

Want to upgrade your existing EE broadband package

Upgrade online or Call 0800 0790571

If you're already an EE Broadband Customer or have recently ordered broadband and have a query

Get Broadband Help or Call 0844 873 8586

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