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Norton Premium Antivirus Software

Free security for up to 10 devices when you take EE Home Broadband
Norton Security Premium

The new Norton Security Premium protects you on the many ways you connect - from your PCs, Macs®, smartphones and tablets.

Worth £69.99 but free for a year with EE

FEATURES AT A GLANCE

Online Protection

Help keep your devices safe from viruses, spyware, malware and other threats, without slowing them down.

PC Backup

25GB of secure PC* cloud backup to store important documents, photos etc.

Mobile Device Protection

Remote Locate, Lock, Wipe, Scream Alarm, SIM Card Lock features to help keep information on your Android mobile device safe.

Contacts Back Up & Restore

Save contacts from your Android, iOS devices so you can easily restore them if lost or deleted or if you are changing devices.

Call Blocker

Lets you block calls to your Android phone from specific, anonymous, or unknown numbers.

Automatic Updates

Seamless updates over the web help keep you safe and one step ahead of new threats.

Easy to Install
Your digital life can be complex, so it should be easy to get your stuff protected.
  • Just scroll to the bottom of this page. Once you are an EE customer and your Broadband has been activated, come back to this page, scroll down and you will see the words 'Register & Download' at the bottom of the page. Alternatively, just go to Help and follow our simple step-by-step guide.
  • You will need to register with Norton and create an account. This will involve adding your payment details. You won't be charged for the first year's subscription to Norton Security Premium. You will get a half-price discount on the following year's subscription.
  • Once you've created an account, Norton Security Premium will be ready to download on the device you used to create an account. To add Norton Security Premium to more devices, simply select 'Add Device'.

WHAT YOU GET

The smartphone in your hand, the tablet and Mac® in your bag and the PC on your desk. All covered.

PC

  • Insight identifies the files and applications that are safe or dangerous using the combined feedback of more than 175 million Norton users to identify incoming threats and proactively avert them
  • Cloud storage with 25GB of secure cloud storage for your PC
  • SONAR Behavioral Protection detects the signs that a file is dangerous in order to proactively protect you from new threats.
  • Safe Web for Facebook scans your Facebook Wall and News Feed for links to unsafe sites.
  • Always Up-to-Date automatically downloads and installs when you are not using your PC so important product and feature updates are ready when you are.
  • Download Insight prevents you from downloading files from websites that have a low reputation score within the Norton user community.
  • Insight + Optimized File Copy speeds up scan times by identifying safe files and only scanning unknown files.

MAC

  • Essential Online Protection helps keep your Mac safe from viruses, spyware and other threats, even if they come from PCs - without slowing it down.
  • Vulnerability Protection updates daily to defend against threats that can infect your Mac through gaps in the operating system or other applications.
  • Location Awareness lets you adjust your level of protection depending upon where you're using your Mac - at home, the office, the local coffee shop or on the road.
  • Mac Application Controls allows you to control how your Mac applications connect to the Internet, who can connect to your Mac and what they can do and see.
  • Daily Protection Updates run in the background to protect your Mac from new, late-breaking threats.

Mobile

  • Mobile Device Support protects multiple Android smartphones and tablets, as well as iPhones and iPads.
  • App Advisor powered by Norton™ Mobile Insight automatically checks and lets you remove Android apps and app updates that have potential privacy risks, intrusive behavior and high battery or data usage.
  • Anti-Malware powered by Norton™ Mobile Insight automatically scans downloaded Android apps and app updates for malicious apps and lets you remove them.
  • Remote Locate pinpoints your lost or stolen Android or iOS phone or tablet on a map to help you find it fast.
  • Lost Notice lets you send a customized message to anyone who finds your missing Android device, so you can make arrangements to get it back.
  • Sneak Peek uses the built-in webcam to take a photo of anyone using your Android device, using the front-facing camera once you list it lost or stolen.
  • Scream Alarm remotely sets off an alarm, so you can quickly locate your missing iPhones, iPads or Androids.
  • SD Card Scanning lets you automatically scan Secure Digital (SD) memory cards for threats when they're plugged into an Android device.
  • Norton Community Watch collects information volunteered by millions of Norton users to spot new threats faster, identify safe files and provide stronger, more efficient protection for your Android device.
  • Breaking Threats

System requirements

Windows Operating Systems

  • Microsoft Windows XP (all 32-bit versions) with Service Pack 3 (SP 3) or later
  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later
  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
  • Norton Security includes all of its protection features while browsing in the Windows 8 desktop. Internet Explorer-specific protection such as Norton Safe Web, Antiphishing, Scam Insight Safe Search and Identity Safe are not available when using browser apps on the Windows 8 Start screen.
  • Microsoft Windows 10 (all versions). Edge browser not supported.

Mac Operating Systems

  • Current and previous two versions of Mac OS X. Password Management feature not supported.
  • Norton Family and Norton Family Premier features not supported.

Android Operating Systems

  • Android 2.3 or later. Must have Google Play app installed.
  • Android 4 or later required for Norton Family Premier Android app.

iOS Operating Systems

  • iOS 7 or later
  • Norton Family and Norton Family Premier features not supported.

Your questions answered

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Broadband from EE - Offers & Legals
Broadband offers

These introductory offers are available to customers joining EE Broadband, direct with EE, for the first time. Monthly prices are inclusive of line rental, which is £19 a month. Prices may go up during your plan. See our offer terms at ee.co.uk/terms. Our broadband terms apply, check them out at ee.co.uk/terms.

If you are taking our Standard Broadband for the first time, a £10 set-up fee will apply unless stated otherwise. And if you're taking our Fibre Broadband for the first time a £35 set-up will apply unless stated otherwise.

EE Home Broadband:

Prices subject to change. 18 month minimum term applies. Subject to credit check.  Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £21.50 a month for 18 months. £30 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental, which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply.

Fibre Broadband:

Prices subject to change. Only available for customers living in our fibre network area.  18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £29 a month for 18 months. £35 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Plus:

Prices subject to change. Only available for customers living in our fibre network area.  18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £33 a month for 18 months. £40 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Max

Prices subject to change. Only available for customers living in our fibre network area. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £45 a month for 18 months. £52.50 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users.

Anytime UK & International calls: Zero rated calls to UK landlines starting 01, 02, 03, 1,500 minutes per month to call UK mobile numbers (excluding Jersey, Guernsey & Isle of Man); and calls to selected international standard landline numbers (see ee.co.uk/homepricing for countries), when using your landline at any time. We can change any of the included countries from the add-on upon reasonable notice. Add-on includes 30% discount on our standard rates for calls from your UK landline to all international landlines. Re-dial before 60 minutes to avoid call charges. All calls are rounded up to the nearest minute. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling.  We’ll cover the cost of the EE access charge when you call 0845 or 0870 numbers at any time. 20p connection charge and standard per minute charges apply if you have used up your 1,500 minutes to UK mobile numbers. Unused minutes do not rollover. Inclusive calls to international landlines will be subject to a 1,000 minute fair use policy and you cannot use this allowance to make calls to mobile telephone numbers (unless specifically stated), non-geographic or premium rate numbers. Pricing valid until 15th January 2018. Please see our Price Guide at ee.co.uk/homepricing for more information.

Call Plus: Includes: Anonymous Call Rejection, Call Diversion, Call Waiting, Choose to Refuse, Reminder Call, Ring Back, Three-Way Calling. Details of these features, and how to set them up and use them, and be found at ee.co.uk/help.

We can change the Fibre Max inclusive benefits upon reasonable notice. Subject to availability. Our fibre broadband terms apply, see ee.co.uk/terms.

EE Home Broadband & EE TV

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Standard Broadband with EE TV: £33.00 a month for 18 months. £38.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Our standard broadband terms apply. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms.

Fibre Broadband & EE TV:

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Only available for customers living in our fibre network area. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Fibre Broadband with EE TV: £37.00 a month for 18 months. £43.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms. Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Plus Broadband & EE TV:

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Only available for customers living in our fibre network area. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Fibre Plus Broadband with EE TV: £41.00 a month for 18 months. £48.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms. Our fibre broadband terms apply, see ee.co.uk/terms.


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Switching to EE Broadband
Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. You won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.

Bright Box 1 dimensions29.5cm x 4cm x 16.5cm (L x D x B)
Bright Box 2 dimensions36.5cm x 4cm x 19.5cm (L x D x B)


Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £60 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.