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Stay safe online

With Norton Family and EE Broadband.
Norton Family

Helping kids experience the good stuff on the web, while protecting them from the bad

  • Features
  • System Requirements

Safe & sound

The internet is a great social and educational tool for children, but their rich online lives and wide networks can also expose them to hidden temptations and dangers. That's where Norton™ Family comes in...

A tool that's been designed to help you keep your children safe online, Norton™ Family lets you establish sensible, age-appropriate parameters for your kids' online activity.

Easy as 1, 2, 3...

  1. Create your Norton™ Family account
  2. Download Norton™ Family onto all your PCs, Android mobile phones or tablets. There is no limit on the number of devices you can download this on.
  3. Assign a User Name and Date of Birth for each user and allocate users for each device. Age-related default settings will be configured automatically: to personalise settings, simply log into the Norton™ Family Centre.

Norton™ Family

  • Easy to set up, with default settings based on your children's ages
  • Prevents access to inappropriate online content
  • Shows you how your children represent themselves on social networks*
  • Lets you prevent your children from sharing sensitive personal information online*
  • Helps you manage their computer time*.

*Features only available for PC.

Norton™ Family is available for PC, Android smartphones and tablets. It is simple to set up and free and now you can try Norton™ Family Premier free for 30 days. At the end of 30 days your subscription will revert to Norton Family unless you choose to subscribe to Norton™ Family Premier.

Why not get it now? You will see the sign up link here when you are connected to the internet using EE Broadband network.

Find out more about how EE are helping keep children safe on the internet here

Norton™ Premier

Norton™ Family Premier gives you added peace of mind through Mobile App, Text Message and Location Supervision. As an EE customer, you can get Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

To see how Norton™ Family Premier compares with Norton TM Family, click on the Sign up button below when you are connected to the internet using EE Broadband network and then click on Norton Family Premier.

To get Norton™ Family Premier, simply sign up from the link below when you are connected to the internet using EE Broadband network. After your free 30-day trial, you can choose to subscribe to Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

The following are the recommended system requirements to install the Norton™ Family client or app and to use Norton™ Family:

Microsoft Windows Requirements

Operating Systems Supported

Norton™ Family for Windows is supported on the following operating systems:

  • Microsoft Windows 8 or later (32-bit and 64-bit)*
  • Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  • Microsoft Windows Vista (32-bit and 64-bit, Service Pack 1 or later) Home Basic/Home Premium/Ultimate/Business
  • Microsoft Windows XP (32-bit only, Service Pack 2 or later) Home/Pro/Media Center Edition (2005 and above)
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Windows:

  • 300-MHz or higher processor
  • 512 MB of RAM (256 MB minimum)
  • 100 MB of available hard disk space
Browser Support

Norton™ Family client for Windows supports the following browsers in Microsoft Windows:

  • Microsoft Internet Explorer 7.0 or later1 (32-bit only)
  • Mozilla Firefox1,2 (32-bit only)
  • Google Chrome1,2

Norton™ Family does not support Microsoft Windows XP 64-bit version.

* Does not support Metro browser.
1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Windows. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Macintosh
Requirements

Operating Systems Supported

Norton™ Family for Mac is supported on the following operating systems:

  • Mac OS X 10.7
  • Mac OS X 10.8
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Mac:

On Macs with OS X 10.7 or OS X 10.8:

  • IntelCore 2 Duo Processor
  • 2 GB of RAM
  • 200 MB of available hard disk space
Browser Support

Norton™ Family can be accessed using the following browsers:

On Macs with OS X 10.7 or OS X 10.8, Norton™ Family monitors and records each kids Web, and social networking activities on the following browsers:

  • Mozilla Firefox 1,2 (32-bit only)
  • Safari 5.1 or later

Safari 5.1 and later versions support Web Monitoring and Web Blocking only. Monitoring of personal information, social networking, search and video are not supported at this time.

1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Mac. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Android Requirements

Android™ Mobile Devices
  • Android v2.2 to v4.2.
  • 550 MHz processor
  • 256 MB of RAM
  • 4 MB of available disk space
Browser Support
  • Android Browser
  • Chrome for Android version 18.0.1025123 and higher
  • Norton Identity Safe Browser
  • Kindle Silk browser on Kindle Fire tablets

Your questions answered

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Broadband from EE - Offers & Legals
Broadband offers

These introductory offers are available to customers joining EE Broadband, direct with EE, for the first time. Monthly prices are inclusive of line rental, which is £19 a month. Prices may go up during your plan. See our offer terms at ee.co.uk/terms. Our broadband terms apply, check them out at ee.co.uk/terms.

EE Home Broadband:

Prices subject to change. 18 month minimum term applies. Subject to credit check.  Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £21.50 a month for 18 months. £30 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental, which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply.

Fibre Broadband:

Prices subject to change. Only available for customers living in our fibre network area.  18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £29 a month for 18 months. £35 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Plus:

Prices subject to change. Only available for customers living in our fibre network area.  18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £33 a month for 18 months. £40 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Max

Prices subject to change. Only available for customers living in our fibre network area. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £45 a month for 18 months. £52.50 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users.

Anytime UK & International calls: Zero rated calls to UK landlines starting 01, 02, 03, 1,500 minutes per month to call UK mobile numbers (excluding Jersey, Guernsey & Isle of Man); and calls to selected international standard landline numbers (see ee.co.uk/homepricing for countries), when using your landline at any time. We can change any of the included countries from the add-on upon reasonable notice. Add-on includes 30% discount on our standard rates for calls from your UK landline to all international landlines. Re-dial before 60 minutes to avoid call charges. All calls are rounded up to the nearest minute. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling.  We’ll cover the cost of the EE access charge when you call 0845 or 0870 numbers at any time. 20p connection charge and standard per minute charges apply if you have used up your 1,500 minutes to UK mobile numbers. Unused minutes do not rollover. Inclusive calls to international landlines will be subject to a 1,000 minute fair use policy and you cannot use this allowance to make calls to mobile telephone numbers (unless specifically stated), non-geographic or premium rate numbers. Pricing valid until 15th January 2018. Please see our Price Guide at ee.co.uk/homepricing for more information.

Call Plus: Includes: Anonymous Call Rejection, Call Diversion, Call Waiting, Choose to Refuse, Reminder Call, Ring Back, Three-Way Calling. Details of these features, and how to set them up and use them, and be found at ee.co.uk/help.

We can change the Fibre Max inclusive benefits upon reasonable notice. Subject to availability. Our fibre broadband terms apply, see ee.co.uk/terms.

EE Home Broadband & EE TV

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Standard Broadband with EE TV: £33.00 a month for 18 months. £38.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Our standard broadband terms apply. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms.

Fibre Broadband & EE TV:

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Only available for customers living in our fibre network area. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Fibre Broadband with EE TV: £37.00 a month for 18 months. £43.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms. Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Plus Broadband & EE TV:

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Only available for customers living in our fibre network area. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Fibre Plus Broadband with EE TV: £41.00 a month for 18 months. £48.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms. Our fibre broadband terms apply, see ee.co.uk/terms.


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Switching to EE Broadband
Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. You won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.

Bright Box 1 dimensions29.5cm x 4cm x 16.5cm (L x D x B)
Bright Box 2 dimensions36.5cm x 4cm x 19.5cm (L x D x B)


Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £60 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.