Home>Broadband Plans
Buy online or by free phone 0800 079 5112. Need help? >

Stay safe online

With Norton Family and EE Broadband.
Norton Family

Helping kids experience the good stuff on the web, while protecting them from the bad

  • Features
  • System Requirements

Safe & sound

The internet is a great social and educational tool for children, but their rich online lives and wide networks can also expose them to hidden temptations and dangers. That's where Norton™ Family comes in...

A tool that's been designed to help you keep your children safe online, Norton™ Family lets you establish sensible, age-appropriate parameters for your kids' online activity.

Easy as 1, 2, 3...

  1. Create your Norton™ Family account
  2. Download Norton™ Family onto all your PCs, Android mobile phones or tablets. There is no limit on the number of devices you can download this on.
  3. Assign a User Name and Date of Birth for each user and allocate users for each device. Age-related default settings will be configured automatically: to personalise settings, simply log into the Norton™ Family Centre.

Norton™ Family

  • Easy to set up, with default settings based on your children's ages
  • Prevents access to inappropriate online content
  • Shows you how your children represent themselves on social networks*
  • Lets you prevent your children from sharing sensitive personal information online*
  • Helps you manage their computer time*.

*Features only available for PC.

Norton™ Family is available for PC, Android smartphones and tablets. It is simple to set up and free and now you can try Norton™ Family Premier free for 30 days. At the end of 30 days your subscription will revert to Norton Family unless you choose to subscribe to Norton™ Family Premier.

Why not get it now? You will see the sign up link here when you are connected to the internet using EE Broadband network.

Find out more about how EE are helping keep children safe on the internet here

Norton™ Premier

Norton™ Family Premier gives you added peace of mind through Mobile App, Text Message and Location Supervision. As an EE customer, you can get Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

To see how Norton™ Family Premier compares with Norton TM Family, click on the Sign up button below when you are connected to the internet using EE Broadband network and then click on Norton Family Premier.

To get Norton™ Family Premier, simply sign up from the link below when you are connected to the internet using EE Broadband network. After your free 30-day trial, you can choose to subscribe to Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

The following are the recommended system requirements to install the Norton™ Family client or app and to use Norton™ Family:

Microsoft Windows Requirements

Operating Systems Supported

Norton™ Family for Windows is supported on the following operating systems:

  • Microsoft Windows 8 or later (32-bit and 64-bit)*
  • Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  • Microsoft Windows Vista (32-bit and 64-bit, Service Pack 1 or later) Home Basic/Home Premium/Ultimate/Business
  • Microsoft Windows XP (32-bit only, Service Pack 2 or later) Home/Pro/Media Center Edition (2005 and above)
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Windows:

  • 300-MHz or higher processor
  • 512 MB of RAM (256 MB minimum)
  • 100 MB of available hard disk space
Browser Support

Norton™ Family client for Windows supports the following browsers in Microsoft Windows:

  • Microsoft Internet Explorer 7.0 or later1 (32-bit only)
  • Mozilla Firefox1,2 (32-bit only)
  • Google Chrome1,2

Norton™ Family does not support Microsoft Windows XP 64-bit version.

* Does not support Metro browser.
1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Windows. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Macintosh
Requirements

Operating Systems Supported

Norton™ Family for Mac is supported on the following operating systems:

  • Mac OS X 10.7
  • Mac OS X 10.8
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Mac:

On Macs with OS X 10.7 or OS X 10.8:

  • IntelCore 2 Duo Processor
  • 2 GB of RAM
  • 200 MB of available hard disk space
Browser Support

Norton™ Family can be accessed using the following browsers:

On Macs with OS X 10.7 or OS X 10.8, Norton™ Family monitors and records each kids Web, and social networking activities on the following browsers:

  • Mozilla Firefox 1,2 (32-bit only)
  • Safari 5.1 or later

Safari 5.1 and later versions support Web Monitoring and Web Blocking only. Monitoring of personal information, social networking, search and video are not supported at this time.

1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Mac. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Android Requirements

Android™ Mobile Devices
  • Android v2.2 to v4.2.
  • 550 MHz processor
  • 256 MB of RAM
  • 4 MB of available disk space
Browser Support
  • Android Browser
  • Chrome for Android version 18.0.1025123 and higher
  • Norton Identity Safe Browser
  • Kindle Silk browser on Kindle Fire tablets

Your questions answered

+
Broadband from EE - Offers & Legals
Legals

18 month minimum term applies unless advised otherwise. Subject to credit check.

Pay line rental in advance

Payment is a one off charge for 12 months or 18 months, paid in advance on your first bill, and paid annually thereafter. Non-refundable.

Broadband offers

These introductory offers are available to customers living in our network area joining EE Broadband, direct with EE, for the first time. Monthly prices are inclusive of line rental, which is £18.50 a month. Prices may go up during your plan. See our offer terms at http://ee.co.uk. Our broadband terms apply, check them out at ee.co.uk/terms.

For all our Standard and Fibre plans, how fast your broadband will be will depend on a couple of things; firstly, how far you are from the nearest street cabinet that connects you to our network; and secondly, how many other people are using the network at the same time as you.

If you are taking Broadband for the first time and taking a Fibre plan, we'll also apply a £25 discount to your connection charge so you'll pay just £25 (usually £50). You'll see a credit on your first bill reflecting the full connection discount.

Data boost

Available to new and existing Pay Monthly mobile customers who sign up to home broadband plan. Data allowance boosted by 5GB. UK use only. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your home broadband. In order to retain your data boost when you upgrade or change your pay monthly plan, your EE home broadband must still be active and you must be moving to an eligible pay monthly plan.

Norton Security:

12 month subscription to Norton Security Premium for up to ten devices worth £59.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £29.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.

+
WHAT DO I NEED TO GET EE TV?

To get EE TV, you need a few things:

  • EE Home Broadband - if you're already a customer, you'll need to sign up for a new 18 month contract for EE TV and Home Broadband
  • A TV with a spare HDMI socket or SCART socket
  • A broadband speed of at least 4 megabits per second (4 MBps) - you can check in our guide to testing your broadband speed
  • A TV aerial - rooftop or loft aerials work best. Satellite dishes won't work and a set-top aerial is not recommended
  • To live in a digital TV area with a good signal strength - head over to the coverage checker at digitaluk
Do I need a TV aerial to get EE TV?

Yes, you'll need a working aerial (ideally rooftop) to get your digital TV channels and programme guide.

If you're already getting Freeview via your aerial, then you're probably ok. If you receive the channels below on these specific channel numbers, then you are using the correct type of digital aerial.

  • ITV2 on channel 6
  • Dave on channel 12
  • ITV3 on channel 10
  • Music on channel 18

If you don't have an aerial, we recommend you use an installer registered with either:

How do I check if I have a compatible TV aerial?

A rooftop aerial is not a dish. It's not freesat, or Sky, or cable like Virgin Media. Look at some rooftops nearby you and something you see that isn't a satellite dish is probably a rooftop aerial.

Do I need an aerial point in the same room as my EE TV box?

You may be able to get a long aerial cable, but your first thinking should be to put your EE TV box in the room with the aerial point.

What if I live in a block of flats with a communal aerial?

If you already get Freeview, then you're all set. If you can't, it may be that the signal isn't strong enough and you may need to check with your landlord or housing association.

Can I use an indoor or mobile aerial?

You can, although the signal may be too weak to get a good quality picture or the full range of channels.

That said, if you already get good reception from this method then it may still work for your EE TV box.

Do you recommend an aerial signal booster?

Before you try one, there are some other ways to improve your signal. Go to www.digitaluk.co.uk to get some handy tips.

Do I need a TV License to watch EE TV?

Yes.

Do I need an HDMI socket on my TV to get EE TV and what is it?

HDMI stands for High Definition Media Interface. You need an HD Ready TV and that will normally have an HDMI socket on it. You need an HDMI socket on your TV to connect EE TV. You can find at the back or the side of your TV. It looks a bit like a USB port, but wider.

What if I don't have a spare HDMI socket on my TV?

If you don't have an HDMI socket then you can use a SCART cable. Simply tell us when ordering and we'll send you one that fits your EE TV box.

How fast does the speed of my broadband line need to be?

Most of the content you'll watch from day to day uses a Freeview signal and your EE TV's hard drive. Only On Demand content is affected by the speed of your broadband connection.

If you'd like more help, see our guide testing your broadband speed.

+
Switching to EE Broadband
What does it take to switch to EE?

It couldn't be easier to join us. Simply enter your landline number and/or postcode in our Availability Checker to check the speed available to your home, choose your package online, enter your details and we'll take care of the rest.

Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won't need to wait in for a delivery, as the Bright Box has been designed to fit through a standard letterbox.

Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £60 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

+
Are calls included?

All EE packages include landline weekend calls to UK landlines beginning 01, 02 & 03 (midnight Friday to midnight Sunday). Re-dial before 60 minutes to avoid call charges. All calls are rounded up to the nearest minute. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge and a service charge that is set by the organisation you are calling. When you call 0845 or 0870 numbers at any time we'll cover the cost of the EE access charge.

If you'd also like Anytime calls to UK landlines, 1500 minutes to call UK mobiles, and calls to landlines in 40 countries, you can add these, when your first sign-up to your Fibre or Broadband plan, for an additional £6.50 each month. Calls to landlines in 40 countries: these are calls from your UK landline to landlines in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy incl. Vatican City, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, South Africa, Argentina, Canada (incl. mobiles), Chile, Colombia, USA (incl. mobiles), China, Hong Kong, Japan, Malaysia, Singapore, Turkey, Australia.

Do you want to keep in touch with family and friends abroad - but want to pay less? The International Extra add-on gives you 500 minutes to call from your UK landline to landlines in 42 countries. Plus a 30% discount on calls from your UK landline to all international landlines. It can be added to your plan, when you first sign-up for broadband, for an additional £6.50 each month.

The 500 minutes can be used to call landlines in the following 42 countries: Andorra, Croatia, Gibraltar, Iceland, Monaco, Norway, Russia, San Marino, Switzerland, Morocco, Zambia, Bahamas, Bermuda, Brazil, Costa Rica, Dominican Republic, French Guiana, Guadeloupe, Martinique, Mexico, Panama Republic, Paraguay, Peru, Puerto Rico, Trinidad & Tobago, Uruguay, Venezuela, Virgin Islands (US), Bahrain, Bangladesh, Brunei, Georgia, India, Indonesia, Israel, Kazakhstan, Macao, Pakistan, South Korea, Taiwan.

A 20p connection charge and standard per minute charges apply if you have used up your allowance for calls to international landlines. Unused minutes do not rollover. Calls to international landlines will be subject to a 1,000 minute fair use policy and you cannot use this allowance to make calls to non-geographic or premium rate numbers.

Check our phone tariffs for more information.

Need help? Call 0844 873 8586

New to EE Broadband

Joining EE Broadband

Buy online or Call 0800 079 5112

Got a Mobile Phone Query

If you would like to speak to someone about mobile broadband or a dongle or if you are calling about your mobile.

Get Help or Call 150 from your mobile phone

Already got EE Broadband

Want to upgrade your existing EE broadband package

Upgrade online or Call 0800 0790571

If you're already an EE Broadband Customer or have recently ordered broadband and have a query

Get Broadband Help or Call 0844 873 8586

X
X