Home>Broadband Plans
Buy online or by free phone 0800 079 5112. Need help? >

Stay safe online

With Norton Family and EE Broadband.
Norton Family

Helping kids experience the good stuff on the web, while protecting them from the bad

  • Features
  • System Requirements

Safe & sound

The internet is a great social and educational tool for children, but their rich online lives and wide networks can also expose them to hidden temptations and dangers. That's where Norton™ Family comes in...

A tool that's been designed to help you keep your children safe online, Norton™ Family lets you establish sensible, age-appropriate parameters for your kids' online activity.

Easy as 1, 2, 3...

  1. Create your Norton™ Family account
  2. Download Norton™ Family onto all your PCs, Android mobile phones or tablets. There is no limit on the number of devices you can download this on.
  3. Assign a User Name and Date of Birth for each user and allocate users for each device. Age-related default settings will be configured automatically: to personalise settings, simply log into the Norton™ Family Centre.

Norton™ Family

  • Easy to set up, with default settings based on your children's ages
  • Prevents access to inappropriate online content
  • Shows you how your children represent themselves on social networks*
  • Lets you prevent your children from sharing sensitive personal information online*
  • Helps you manage their computer time*.

*Features only available for PC.

Norton™ Family is available for PC, Android smartphones and tablets. It is simple to set up and free and now you can try Norton™ Family Premier free for 30 days. At the end of 30 days your subscription will revert to Norton Family unless you choose to subscribe to Norton™ Family Premier.

Why not get it now? You will see the sign up link here when you are connected to the internet using EE Broadband network.

Find out more about how EE are helping keep children safe on the internet here

Norton™ Premier

Norton™ Family Premier gives you added peace of mind through Mobile App, Text Message and Location Supervision. As an EE customer, you can get Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

To see how Norton™ Family Premier compares with Norton TM Family, click on the Sign up button below when you are connected to the internet using EE Broadband network and then click on Norton Family Premier.

To get Norton™ Family Premier, simply sign up from the link below when you are connected to the internet using EE Broadband network. After your free 30-day trial, you can choose to subscribe to Norton™ Family Premier for one year at half price - £14.99 instead of the usual £29.99.

The following are the recommended system requirements to install the Norton™ Family client or app and to use Norton™ Family:

Microsoft Windows Requirements

Operating Systems Supported

Norton™ Family for Windows is supported on the following operating systems:

  • Microsoft Windows 8 or later (32-bit and 64-bit)*
  • Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  • Microsoft Windows Vista (32-bit and 64-bit, Service Pack 1 or later) Home Basic/Home Premium/Ultimate/Business
  • Microsoft Windows XP (32-bit only, Service Pack 2 or later) Home/Pro/Media Center Edition (2005 and above)
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Windows:

  • 300-MHz or higher processor
  • 512 MB of RAM (256 MB minimum)
  • 100 MB of available hard disk space
Browser Support

Norton™ Family client for Windows supports the following browsers in Microsoft Windows:

  • Microsoft Internet Explorer 7.0 or later1 (32-bit only)
  • Mozilla Firefox1,2 (32-bit only)
  • Google Chrome1,2

Norton™ Family does not support Microsoft Windows XP 64-bit version.

* Does not support Metro browser.
1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Windows. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Macintosh
Requirements

Operating Systems Supported

Norton™ Family for Mac is supported on the following operating systems:

  • Mac OS X 10.7
  • Mac OS X 10.8
Hardware Requirements

The following are the recommended system requirements to install Norton™ Family for Mac:

On Macs with OS X 10.7 or OS X 10.8:

  • IntelCore 2 Duo Processor
  • 2 GB of RAM
  • 200 MB of available hard disk space
Browser Support

Norton™ Family can be accessed using the following browsers:

On Macs with OS X 10.7 or OS X 10.8, Norton™ Family monitors and records each kids Web, and social networking activities on the following browsers:

  • Mozilla Firefox 1,2 (32-bit only)
  • Safari 5.1 or later

Safari 5.1 and later versions support Web Monitoring and Web Blocking only. Monitoring of personal information, social networking, search and video are not supported at this time.

1 As made available by Symantec within your service period.
2 Supports current and the most recent and previous 32-bit major release.

Internet Connection

You must have an Internet connection to access Norton™ Family and to download and install Norton™ Family client for Mac. When you are connected to Internet, Norton™ Family client checks for any new updates and downloads them.

Adobe Flash Player

You must install Adobe Flash Player 10.x or higher to view the Norton™ Family video.

Android Requirements

Android™ Mobile Devices
  • Android v2.2 to v4.2.
  • 550 MHz processor
  • 256 MB of RAM
  • 4 MB of available disk space
Browser Support
  • Android Browser
  • Chrome for Android version 18.0.1025123 and higher
  • Norton Identity Safe Browser
  • Kindle Silk browser on Kindle Fire tablets

Your questions answered

+
Broadband from EE - Offers & Legals

You can join one of our Standard broadband, Fibre broadband, Fibre Plus broadband, or Fibre Max broadband plans.

To join a Fibre or Fibre Plus broadband plan, you’ll need to live in an EE Fibre Broadband network area; currently available to over 27.4m UK homes and businesses. Our Fibre Max broadband plans utilise a new technology known as “G.fast”, so to join one of these plans, you’ll need to live in an area which is enabled for G.fast. 

You’ll also need an EE phone line. To be able to connect to our router wirelessly, you’ll need a wireless enabled computer, device, or adapter.

All of our Fibre, Fibre Plus, and Fibre Max broadband plans, and most of our Standard broadband plans, have an 18 month minimum connection period. EE Standard broadband is also available with a 12 month minimum connection period when you buy online at ee.co.uk/broadband.

All our available plans have an unlimited data allowance and are available to consumers and small business customers using internet services at one residential or business address.

The monthly charges we promote for our broadband plans include line rental (see below) and assume that you receive bills online. Additional charges will be payable if you do not pay by the date set out on your bill. For more information, please see our Price Guide ee.co.uk/homepricing.

It can take up to 30 days in order for us to get you set up with your plan, including your telephone line.

Line Rental of £19 is included in the monthly charges for our broadband plans that we promote in our advertising and on our website.  On your bill you will also see a single monthly charge for your plan, which includes line rental.

We may increase or decrease our charges. Some charge increases may give you the right to leave without paying a cancellation charge.  For more information, please see our Network Terms at ee.co.uk/terms.  

Broadband offers

These introductory offers are available to customers joining EE Broadband, direct with EE, for the first time. Monthly prices are inclusive of line rental, which is £19 a month. Prices may go up during your plan. See our offer terms at ee.co.uk/terms. Our broadband terms apply, check them out at ee.co.uk/terms.

If you are taking our Standard Broadband for the first time, a £10 set-up fee will apply unless stated otherwise. And if you're taking our Fibre Broadband for the first time a £35 set-up will apply unless stated otherwise.

EE Home Broadband:

Prices subject to change. 18 month minimum term applies. Subject to credit check.  Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £21.50 a month for 18 months. £30 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental, which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply.

Fibre Broadband:

Prices subject to change. Only available for customers living in our fibre network area.  18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £29 a month for 18 months. £35 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Plus:

Prices subject to change. Only available for customers living in our fibre network area.  18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £33 a month for 18 months. £40 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability Our fibre broadband terms apply, see ee.co.uk/terms.


EE Home Broadband & EE TV

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Standard Broadband with EE TV: £33 a month for 18 months. £38.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Our standard broadband terms apply. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms.

Fibre Broadband & EE TV:

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Only available for customers living in our fibre network area. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Fibre Broadband with EE TV: £37.00 a month for 18 months. £43.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms. Our fibre broadband terms apply, see ee.co.uk/terms.

Fibre Plus Broadband & EE TV:

Only available for customers signing up to a new broadband plan. Prices subject to change. 18 month minimum term applies. Only available for customers living in our fibre network area. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Consumer plans only. £30 charge applies if new phone line required. Speeds referred to are download speeds. Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Our standard broadband terms apply. Residential, private and domestic use only. Not to be used for commercial purposes or public broadcast. Set-top box provided on free hire and it’s your responsibility to keep it in good condition. You’ll need to return the box at the end of the agreement, otherwise we'll charge you and lock certain services. Roof top digital aerial required. Free to air television channels only unless you pay extra for content. Free television channels are subject to coverage, see www.freeview.co.uk/availability. You’ll need a valid TV licence. Fibre Plus Broadband with EE TV: £41.00 a month for 18 months. £48.00 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. For the full terms ee.co.uk/eetvterms. Our fibre broadband terms apply, see ee.co.uk/terms.

EE Reward Card Offer

Customers will be sent a claim email & SMS within 5 working days of purchase or renewal. Customers must claim within 28 days of purchase. Claims will not be processed until one bill payment has been made. Reward amount will be provided on an EE Reward Card. EE Reward Card must be activated within 3 months from the date of issue and will be valid for 12 months from date of issue. Any balance remaining after this time will revert back to EE. This offer is separate to any other EE Reward Card offer. Subject to availability. Information and pricing correct as at 16.03.18. Full card terms at https://legal.purecard.com/terms?cctid=1cbVf6CIYMjdW50311cbVf6CIYMjd. For the most frequently asked questions and to contact us in regards to the EE Reward Card Offer, go to http://ee.co.uk/card.

The EE Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE.

+
Switching to EE Broadband
Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. You won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.

Bright Box 1 dimensions29.5cm x 4cm x 16.5cm (L x D x B)
Smart Hub dimensions24.2 x 15.8 x 7.3 (cm)


Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £30 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

×
Need help? Call 0800 079 8586
New to EE Broadband
Telephone help
Online help
Joining EE Broadband?
Telephone help:
Online help:
View online help
Find out more about our EE TV, Broadband and calls packages.
Telephone help:
0800 079 5112
Online help:
Buy online
Already got EE Broadband
Want to upgrade your existing EE broadband package?
Telephone help:
0800 079 8586
Online help:
Click here
If you're already an EE Broadband Customer or you have recently ordered broadband.
Telephone help:
0800 079 8586
Online help:
View online help
Got a Mobile phone query
If you would like to speak to someone about mobile broadband or a dongle or if you are calling about your mobile.
Telephone help:
Dial 150 from your mobile
Online help:
View online help