What does it take to switch to EE?
It couldn't be easier to join us. Simply choose your package online, enter your details and we'll take care of the rest.
How long will it take?
Once you've signed up to an Unlimited Broadband plan from EE, it will normally take up to 10 working days for your Broadband to go active (as long as you don't need an engineer to install a phone line). You can keep using your existing broadband right up until your EE Broadband goes live.
If you need a new phone line, the time taken to get your Broadband up and running will depend on the date of your appointment with our engineer.
Will I be able to keep my existing phone number?
Of course. If you provide us with your existing phone number when you're completing your online order, we'll simply transfer this to EE.
How long will it take for my bright box router to arrive?
Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won't need to wait in for a delivery, as the Bright Box has been designed to fit through a standard letterbox.
What if I need a new phone line?
If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £60 will be added to your first bill.
What's a MAC CODE & do I need one?
A Migration Authority Code (MAC code for short) is a set of numbers and letters that give
broadband providers YOUR permission to switch. Only you can obtain your MAC code.
How do I get my MAC code?
Your provider MUST supply your MAC code within 5 days of you requesting it. This is a requirement
from Ofcom, the communications regulator. Here are some useful numbers:
Virgin 0845 454 1111
TalkTalk 0870 444 1820
Sky 08442 410 515
BT 0800 328 6738.
If your provider is not listed above, please contact their main customer support number, which
should be listed on your last contract or bill from them.
Making the switchover run smoothly
We use your MAC code to make sure you don't lose your broadband connection during the
switchover. It can take as little as 5 days to get connected, with no break in service and easy
Your MAC code expires after 30 days
Once you've got your MAC code from your current provider, make sure you switch as soon as
possible. Your MAC code expires 30 days after it is issued, so if you don't use it in time,
you'll need to contact your provider again to get a new MAC code.